Jungle Land Panama
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Jungle Land Panama

Terms and Conditions

By making a payment, I acknowledge and confirm that: “I have read and agree to the Terms and Conditions, Cancellation Policy, Privacy Policy, and Assumption of Risk of Jungle Land Panama.”

1. Company Information

These Terms and Conditions govern the services offered under the trade name Jungle Land Panama, owned and operated by Jungle Land Explorers, Inc., a Panamanian company specializing in nature experiences, wildlife observation, adventure tourism, lodging, and recreational activities in Lake Gatun and surrounding areas or others.

2. Services Offered

Our services may include:

  • Monkey Island Tours

  • Boat Tours on Lake Gatun

  • Birdwatching Tours

  • Hiking and Nature Excursions

  • Recreational Fishing

  • Lodging and Tour Packages

  • Supplemental Transportation Services

  • Other nature-based tourism activities

We reserve the right to modify itineraries, schedules, or routes when necessary for operational, weather-related, or safety reasons.

3. Bookings and Payments

Day Tours

Full payment is required to confirm the reservation.

Lodging and Tour Packages

  • A 50% deposit is required at the time of booking.

  • The remaining balance must be paid no later than 30 days prior to the arrival date, unless otherwise agreed in writing.

Confirmation

A reservation will be considered confirmed only when:

  • The applicable payment has been received.

  • The guest has accepted these Terms and Conditions.

  • Jungle Land Panama has issued a confirmation by email.

Payments are processed through secure payment platforms. Jungle Land Panama does not store credit card or debit card information.

4. Participation Requirements

Minimum Age

  • Boat tours and lodging: 3 years old.

  • Hiking tours and physically demanding excursions: 7 years old.

Participants under the age of 18 must be accompanied by a parent or legal guardian.

Physical and Medical Conditions

Participants are responsible for ensuring that they are physically and mentally fit to participate in the selected activity.

Any relevant medical condition, disability, pregnancy, or physical limitation must be disclosed prior to participation.

Failure to disclose such information releases Jungle Land Panama from any resulting liability.

5. Safety and Conduct

All participants must:

  • Follow the instructions provided by guides and operational staff.

  • Comply with all safety procedures and regulations.

  • Conduct themselves responsibly toward other participants, staff, and the natural environment.

Jungle Land Panama reserves the right to refuse participation or remove any participant from an activity, without refund, if the participant:

  • Is under the influence of alcohol or drugs.

  • Behaves aggressively, recklessly, or dangerously.

  • Endangers their own safety or that of others.

  • Fails to comply with instructions given by guides or authorized personnel.

6. Assumption of Risk

Outdoor and adventure activities involve inherent risks that cannot be completely eliminated, including but not limited to:

  • Slips and falls.

  • Uneven terrain.

  • Changing weather conditions.

  • Encounters with wildlife.

  • Water-based activities and boating.

  • Moderate to strenuous physical exertion.

By participating, each guest acknowledges and voluntarily accepts these inherent risks.

7. Limitation of Liability

Jungle Land Panama takes all reasonable measures to operate safely. However:

  • We shall not be liable for accidents arising from risks inherent to the activities.

  • We shall not be liable for the acts or omissions of participants.

  • We shall not be liable for events occurring outside the contracted itinerary.

  • We are not responsible for the loss, theft, or damage of personal belongings.

  • We shall not be liable for additional expenses resulting from travel delays, flight cancellations, traffic conditions, illness, natural disasters, or circumstances beyond our reasonable control.

To the fullest extent permitted by law, Jungle Land Panama’s maximum liability shall be limited to the amount actually paid for the applicable reservation.

8. Cancellations and Refunds

Day Tours

  • Cancellations made 8 days or more before the scheduled tour date: refund of the amount paid minus a 25% administrative fee.

  • Cancellations made between 7 and 3 days before the scheduled tour date: 50% refund.

  • Cancellations made within 72 hours of the tour date: non-refundable.

Lodging and Tour Packages

  • More than 60 days before arrival: refund minus a 25% administrative fee.

  • Between 60 and 30 days before arrival: 50% refund.

  • Less than 30 days before arrival: non-refundable.

At Jungle Land Panama’s discretion, a credit voucher valid for up to 12 months may be issued, subject to availability.

9. Cancellations by Jungle Land Panama

We reserve the right to cancel or modify activities due to:

  • Adverse weather conditions.

  • Government restrictions.

  • Safety concerns.

  • Force majeure events.

  • Operational circumstances beyond our control.

In such cases, we may offer:

  • Rescheduling to a future date.

  • An equivalent alternative activity.

  • A future travel credit.

  • A full refund, where applicable.

10. No-Shows and Early Departures

A participant will be considered a No-Show if they:

  • Fail to arrive at the designated meeting location and time.

  • Arrive after the tour has already departed.

  • Fail to complete the required procedures for participation.

No-shows are non-refundable.

No refunds will be provided to participants who voluntarily leave an activity after it has begun.

11. Supplemental Transportation

When transportation is offered from designated hotels or meeting points:

  • It is provided as a supplemental service and is subject to availability.

  • It may be operated by authorized transportation providers.

  • Guests must arrive punctually at the designated pickup location.

Jungle Land Panama is not responsible for delays caused by third parties beyond its control.

12. Photography and Image Use

Photographs and video recordings may be taken during activities for promotional, advertising, and commercial purposes.

By participating, guests authorize Jungle Land Panama to use their image in:

  • Corporate websites.

  • Social media platforms.

  • Promotional materials.

  • Advertising campaigns.

Guests who do not wish to appear in such materials must notify us in writing prior to the start of the activity.

13. Privacy Policy

Jungle Land Panama collects only the information necessary to manage reservations and provide services.

This information may include:

  • Name.

  • Email address.

  • Telephone number.

  • Reservation-related information.

Information may be shared only with:

  • Payment processors.

  • Booking platforms.

  • Operational service providers involved in delivering the experience.

  • Competent authorities when legally required.

We do not sell personal information to third parties.

14. Cookies

Our website uses cookies for:

  • Website functionality.

  • Analytics and usage statistics.

  • Digital marketing purposes.

Users may manage their cookie preferences through their browser settings or through the website’s cookie consent tool.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Panama.

Any dispute arising out of or relating to the services provided by Jungle Land Panama shall be submitted to the jurisdiction of the competent arbitration tribunals of the Republic of Panama.

Last updated: October 2026

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